Privacy Policy

EB Equine, registered office address 20A, High Street, Lewes, BN7 2LN, UK.

For the purposes of the General Data Protection Regulation, the data controller is EB Equine. EB Equine is committed to the privacy and security of all individuals personal data which we hold.

This policy (together with our Terms and Conditions which can be found on our website www.ebequine.org and any other documents referred to in them) sets out the basis on how we collect, receive, use, store, share, and process your personal data. The policy also describes your choices regarding use, as well as your rights under the GDPR.

If you do not agree with the contents of this policy do not make use of the website and contact us on office.ebequine@gmail.com .

Why do we collect your personal data?

We collect your personal data so we can keep in contact with you regarding services which we believe will be of interest to you. The personal data which we will collect will allow us to manage your account and provide you with all the relevant information you may require in a timely manner. Any personal data which we will collect will only be used when there is an identified purpose to do so.

How will we collect personal data from you?

We will collect your personal data by processing any information which you provide us via email, phone, in person or otherwise. Such data may also be collected through forms and details which you enter on our website.

What type of personal data will we collect from you?

The personal data which we will collect and store may include the following:

General information about you and your contact information, including your name, address, email address, telephone numbers and financial information. Information about the type of service work which you require, including details about the animals which are owned by you or are in your care. Insurance details may also be collected in order to allow us to provide the requested service to you.

What type of personal data do we receive from other sources?

The personal data which we receive from other sources includes information about you provided to us by referring vets, other service providers, and our business partners.

The information that we are provided with may include general information about you and your contact information, including your name, address, email address, telephone numbers, and financial information. Information about the type of service work which you require, including details about the animals which are owned by you or are in your care may also be provided. Insurance details may also be collected in order to allow us to provide the requested service to you.

How do we use the personal data collected?

The personal data which we collect will only be used in a manner which will allow us to provide you with information, services and products which you may require.

The personal data may be used for instances which include sending statements and invoices to you, sending notifications which you have requested, sending you information about any changes in our internal policies, and sending you any marketing communications.

Our website uses cookies in order to help identify and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the EB Equine website.

Legal basis for processing your personal data

In order to process your personal data we must have a legal basis. We will process your personal data under one of three lawful bases. These include administration and operation of a contract, consent, and a legitimate interest.

We will collect and process your personal data in order to allow us to fulfil our contractual obligations of engaging in providing you with the services you have requested, whilst also opening an account to record clinical and financial information which is related to the service provided.

We may process your data after you have provided us with your express consent to permit us to send you different marketing communications, and to send you information about any changes in our internal policies. You have a legal right to opt out of having your information being used for marketing purposes and if you wish to change your preference you are requested to inform us by sending an email to office.ebequine@gmail.com

We may process your data if we believe that there is a genuine and legitimate reason and we are not harming any of your rights and interests. Before we rely upon our legitimate interest we will carefully take into consideration the impact which such interest may have on you and your rights in order to ensure that we do no infringe upon any of the fundamental rights and freedoms which you are entitled to enjoy. Once we decide that your interests and rights do not override our legitimate interests we will proceed with processing your data.

Retention Policy

We will retain your personal data for the duration of the contractual relationship which we have entered into, and we will only continue to store your personal data after the contractual relationship has ended insofar as it is necessary for its lawful purpose. Personal data is periodically reviewed and if it is no longer needed it will be deleted or anonymised as appropriate.

Disclosure of your personal data

You agree that we have the right to share the personal data which you have provided us with select third parties. These third parties may include business partners and other professional advisers, referring veterinary surgeons, suppliers and sub-contractors who are acting on our behalf. Your personal data may also be shared with government or other public authorities, including law enforcement and other regulators.

Your rights as a data subject

As a data subject, whilst your personal data is in our possession, under the GDPR you have the following rights:

The right of access – you have a right to request a copy of the information that we hold in your regard.
The right to rectification – you have a right to have your personal data rectified if it is inaccurate or incomplete.
The right to erasure – also known as the right to be forgotten. In certain cases you may ask for the data we hold of you to be erased from our records however this is not an absolute right. The reasons why you may request that your personal data be removed include instances where the data is no longer necessary for the purpose it was originally collected, your withdrew consent, there is no overriding legitimate interest which would allow the processing of the data, the data was unlawfully processed, and if the data has to be erased due to a legal obligation.
The right to restrict processing – where certain conditions apply you have the right to ask us to restrict the processing of your personal data. The circumstances in which you have the right to restrict the processing include if you contest the accuracy of the data held, if the data has been unlawfully processed, and if you require us to hold the data in order to establish, order, or defend a legal claim.
The right to data portability – you have the right to have the personal data which we hold about you to be transferred to another organisation of your choice.
The right to lodge a complaint – You have the right to lodge a complaint regarding the way we process your personal data with the Information Commissioner’s Office. You may wish to contact them via: Tel 0303 123 1113 or through their website https://ico.org.uk/global/contact-us/
The right to withdraw consent - if you wish to withdraw consent you are requested to inform us by sending an email to office.ebequine@gmail.com

Changes to our privacy policy

There are instances where we may amend or change our private policy.

Please view our policy from time to time in order to ensure that you understand the terms which apply at the time.

Contact

If you have any questions, comments and requests regarding this privacy policy, please address these to office.ebequine@gmail.com