General Terms and Conditions

Thank you for your interest in EB Equine, I am excited to work with you, to help get the best out of your horse. As a traditional veterinarian, I grew frustrated with recurring injuries, or secondary problems which happened due to compensation from the primary lameness-causing issue. Hopefully, I can aid with the maintenance care of your fit horse, during the rehabilitation phase and to help to prevent further issues. 

The appointment

Once an appointment has been booked, I will, with your consent, request the horse’s history from your primary veterinarian. Reading the history can help me be better prepared for a case, to know what to look out for and to ensure that we are working closely with your vet’s recommendations. Appointments will generally start with a discussion about what is going on, followed by a trot up, lunge and ridden assessment, when required. A treatment plan will be discussed based on our findings. This will generally be followed by a chiropractic assessment and acupuncture session. Each case is different, and through experience, I have found that sometimes, horses have good days and bad days. I believe that it is important to read your horse, to ensure that each appointment is a positive experience to provide a starting point for future treatments. After treatment, an exercise plan will be discussed and a report will be immediately sent to you. 

How to prepare for the appointment

Each appointment will last between one to two hours - please ensure that the horse is in its stable, has been well groomed, tack is ready, and that an adult is available to trot up and hold the horse during the entirety of the appointment. Ideally, the horse’s normal rider is present for the ridden assessment. Please also ensure that a clean area is ready for treatment.

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Side effects

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Understandably, animals react in different ways to stimulation, manipulation and needling.

The main aim is to ensure the safety of the animal being treated, the handler and myself. I therefore ask handlers to let me know if the animal generally dislikes treatment, stand on the same side as me, and to be always be wary. Horses may occasionally buck when being manipulated, and not all animals like to have acupuncture. If the animal does not like needling, laser will be performed instead. Needling will not be performed if the animal is too dirty, or if it not safe to perform due to the horse's temperament or inappropriate circumstances (slippery ground, inadequate lighting etc). 

Rarely, a horse will buck a number of times without warning, as some acupuncture points are more sensitive than others or may become more sensitive if the horse moves.

Certain points are supposed to induce uterine contraction and are therefore not used in pregnant animals.

There is a very minimal risk of needles snapping, however, the snapped needles can generally be removed quite easily with tweezers.

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Horses should not be ridden on the day of treatment, and may be a little bit stiff the next day.

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Emergencies

As I am complimenting the work that your regular veterinary practice does, and do not provide any medication, other than sedation, where required, during my visits, I strongly advise you to contact your horse’s primary caregiver in times of emergency. Although side effects from both chiropractic and acupuncture are extremely rare, please inform me immediately if you notice any ill effects. 

Payment

The cost of treatment will be as agreed when the appointment is made. A further charge for sedation will be discussed, if required, before it is administered. Payment can be done by cash or BACS. An invoice will be e-mailed to you in the evening following the visit.

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The cost can be claimed, by yourself, through your insurance if a claim is open, or if the visit leads to further investigation and initiation of a new claim. Please ensure that your policy covers complimentary treatments - it should.  

Cancellation

Since setting up EB Equine, I have gotten progressively busier. Although I understand that emergencies happen, when I have cancellations that are not due to an emergency, it restricts the number of horses I can see and delays appointments with other horses. I also try to set my day to work in specific areas to limit the amount of driving time.

Non emergency cancellations include, but are not limited to:

• Work schedule change.

• Double booking with a lesson.

• Double booking with another paraprofessional.

• Having a veterinary visit which may mean that the horse can't be treated or assessed appropriately for a few days.

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Non emergency cancellations within 2 weeks of the appointment may require non refundable payment of the appointment before rebooking. 

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Non emergency cancellations within 2 working days (Monday to Friday) will have to pay 50% of the appointment fee.

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Non emergency cancellations on the day of the appointment will have to pay 100% of the appointment fee. 

Exception to the cancellation fees

If you need to cancel the appointment but  can fill the slot with someone at the same yard/ stables or someone close by, then the cancellation fees will not be charged, assuming that the appointment occurs. 

Please let me know if there is an emergency situation which requires cancellation.

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